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If you have a specific, identifiable problem with your product, you may be able to minimise downtime by using our troubleshooting search tool to find a quick a solution.

Simply input a few key words into the panel below.

• Strange error messages appear on the Mac print queue

  Printing is unaffected by this issue

• What driver do I use for Small Business Server 2011?

  Small Business Server is built on Windows Server 2008 R2

• OKI Passwords All Models

• MC361 MC561 Setting Default Panel Mode

  If you mainly Scan or Fax you may wish to change the default panel mode to speed up operations.

• FAQ: Paper jam Clearing C310 C330 C510 C530

• FAQ: Paper Jam Clearing C110 C130 MC160

• FAQ: Paper Jam Clearing B410 B430 B440 ES4140

• FAQ: Paper Jam Clearing MB470 MB480

• Paper Jam Clearing MC361 MC561

  For instructions on paper jam clearing open the pdf file

• FAQ: Setting Faxability and Fax Country Code on MB470, MB480, ES4180

  Setting Faxability and Fax Country Code on MB470, MB480, ES4180

• Setting Faxability and Fax Country Code on MC361, MC561

  Setting Faxability and Fax Country Code on MC361, MC561

• What is the Admin Password for configuring the printer?

  To configure the printer or Multifunction via the operator panel an Admin Password is required.

• What Username and Password is used for configuring the printer with a web browser?

  All OKI network printers can be configured via a standard web browser, such as Internet Explorer or Safari.

• What types of media are colour Image Drums lifted for when Monochrome printing?

• Why does Print Control log show "Unknown Job"?

  The print control logs may show "UNKNOWN JOB" instead of displaying the correct name for the job.

• How do I change the redial interval on my OKIFAX2510/OKIOFFICE2530?

  In order to change the redial interval on your OKIFAX 2510 / OKIOFFICE 2530, you may firstly need to enable the redial parameters on your unit.

• How do I clear a paper jam?

  The OKIFAX 160 is equipped with sensors that quickly recognise a paper or document jam.

• Where is the best place to install my machine?

  Your OKIFAX160 should rest securely on a stable, flat surface. If the unit should fall, it can be damaged or cause injury to people.

• What optional features are available?

  .

• What features are included as standard?

  The OKIFAX160 uses Laser technology to provide excellent printing quality at 600x600 dpi resolution and a high printing speed of 16 pages per minute.

• How do I make copies?

  Your OKIFAX160 can be used to make copies of original documents.

• Custom paper size settings are not retained when I print from MS Word using Epson emulation

  Introduction - There are some known issues with early versions of the Epson emulation driver for Windows XP that if a user sets up a custom paper size in the driver and also MS Word then these settings may not be correctly transferred to the printer.

• How do I enable my OKIFAX 4515 for pulse dialling?

  To enable your OKIFAX 4515 for pulse dialling you should carry out the procedure below.

• What does "Time to First Print" mean?

  Time to first print is the time taken (at room temperature) for the trailing edge of the first sheet of paper to exit the printer subsequent to the hopping roller beginning rotation.

• My Excel worksheet won't fit on a single page

  Due to differences between the scaling method used in the printer driver and the Microsoft Excel application it is possible that some documents may not always appear to be scaled correctly when shown on print preview or printed out.

• Where is the best place to install my machine?

  Please see below for tips on where the best place to install your machine is.

• The printers LCD panel or status monitor displays "Change Drum". What should I do?

  This message indicates that the drum has reached 90% of its life and will need to be replaced in the near future.

• Windows XP and SC1000

  Unfortunately, OKI are unable to provide a Windows XP driver for this product.

• Mac OS X Tiger (10.4) - Printer options are disabled

  Some options in the Printer Features section of the driver may be unavailable. The options cannot be selected (i.e. they are greyed-out).

• Products supported by OKI NDPS Gateway

  The following products are supported by OKI NDPS gateway:

• Print Control Server can cause Storage Device Manager to fail

  There are circumstances where Oki Storage Device Manager (SDM) fails to communicate with any printer from a particular PC.

• What are the escape commands for printing duplex?

  If the printer has an optional duplex unit fitted and it is not possible to use the printer driver then the following escape commands can be used to enable two-sided printing.

• Microsoft File and Printer Sharing and booklet printing

  Problem When printing booklets, pages are not printed in the correct order

• I cannot define custom paper size under Windows NT

  To define a custom paper size, go to Start/Settings/Printer and click on File/Server Properties and create New Form and click OK.

• How do I make copies?

  You can use your OKIFAX 4510 to make copies of an original.

• How do I clear a paper jam?

  Instructions:

• Where is the best place to install my machine?

  The following should be adhered to:

• What features are included as standard?

  This fax machine uses Laser Technology to provide excellent printing quality at 600x600 dpi resolution, and a high printing speed of 8 pages per minute.

• What is "Interface Mode" & "Interface Timing" in OkiLAN 7120e?

  The OkiLAN 7120e print server connects to the printer via the serial interface card slot. Internal communication between the print server and the printer is via a parallel interface. The OkiLAN 7120e therefore has the following settings that relate to the parallel interface:

• "PS3EMUL ERROR" displayed when using printer with the S700 Scancopier

  The S700 scanner needs to be set to the correct profile for the printer as below:

• My printer keeps indicating paper out alarm even though there is paper installed

  The most likely cause is that the paper sensor groove in platen (LHS) is not being covered by paper.

• Known limitations of OkiLAN 7120e

  OkiLAN 7120e has the following limitations:

• OKI CD Installer problem on Windows NT 4

  There is a known problem with the OKI CD Installer when using some Arabic and Hebrew enabled versions of Windows NT 4.

• Network Interface Operating Mode

  The Fast Ethernet 7100e and 7100e+ support the following modes:

• How do I make copies?

  Your fax machine can also be used to make copies. You can make up to 99 copies at one time. Your fax machine automatically makes all copies in FINE mode. STD, EX.FINE and PHOTO mode can be selected manually by pressing the YES key.

• How do I make copies?

  Your fax machine can also be used to make copies. You can make up to 50 copies at one time. Your fax machine automatically makes all copies in FINE mode. STD, EX.FINE and PHOTO mode can be selected manually by pressing the YES key.

• What features are included as standard?

  This fax machine uses advanced Light Emitting Diode technology to transfer received and copied images to plain paper. It is designed to make the sending and receiving of faxes a fast and trouble-free process.

• Print job cannot be deleted from print queue

  Applies to: Mac OS X 10.2.3 G4 Power Macs Graphite (Grey)

• Mac OS X - Troubleshooting Okipage 8iM connection problems

  Applies to Mac OS X 10.2 or greater Okipage 8iM

• Mac OS X - Crash When Printing

  Applies to: Mac OS X 10.0 - 10.04, 10.1 (and greater)

• How do I print the Euro symbol?

  In a Windows environment, the Euro symbol can be printed with the printer driver provided in the driver CD.

• Where is the best place to install my machine?

  When installing your machine you should:

• When Hebrew-OC or Hungarian-CWI is selected, some local characters cannot be printed

  Please set "Code Page Only" for "Setup"/"Select Language Set" in Menu

• What is top of form (TOF)?

  Top of Form (TOF) sets the print start position. The factory default is 1" from the top.

• What is the life expectancy of my consumables?

• There are dots missing in my printouts

  The head gap may not be set correctly.

• The printer needs paper, the alarm is not ON and I cannot load paper

• The printer does not print when the computer sends data

  Solution:

• The print quality and character pitch keys on the front panel do not work

  The Operator Panel Function in the printer menu can be used to disable these buttons (Limited Function).

• The alarm light is on and the character pitch 15 light is flashing

• The alarm light is on and the character pitch 10 light is flashing

• The alarm light is flashing

  Try turning the printer OFF and then back ON again.

• My word processor files do not print the way I have the menu and front panel set

  Settings in your software application can override settings in your printer driver. Your printer driver settings can override any settings from the printer menu or printer front panel.

• I have installed a new ribbon and the printing is smeared and streaked

  The ribbon shield (1) is either loose or missing.

• I'm getting strange symbols when I try to print

• How often should I clean the printer?

  You should clean the printer housing every six months (or after about 300 hours of operation).

• How do I load rear feed paper from the rear of the printer?

  These instructions assume you have ready access to the back of the printer. If you do not, go to 'How do I load rear feed paper from the front of the printer?'

• How do I load rear feed paper from the front of the printer?

  These instructions assume that you do not have ready access to the back of the printer. If you do, go to "How do I load rear feed paper from the rear of the printer?"

• How do I clear paper jams?

• Continuous-form paper sticks to the sheet guide

• What should I do if I have replaced the drum but the operator panel still shows "change drum"?

  When you have replaced the image drum unit it is necessary to then reset the drum counter.

• What should I do if I have replaced the drum but the operator panel still shows "change drum"?

  When you have replaced the image drum unit it is necessary to then reset the drum counter.

• What should I do if I have replaced the drum but the operator panel still shows "change drum"?

  When you have replaced the image drum unit it is necessary to then reset the drum counter.

• The "Pass Through" function does not work.

• Where can I get a Windows XP Driver for my Okipage 8p Plus?

  The OKIPAGE 8p driver should be used with the OKIPAGE 8p Plus under Windows XP.

• The Norwegian characters ÆØÅæøå are printed as [\]{|}

• We have problems when we connect an SIDM printer and a GDI printer at the same computer.

  Solution:

• There is no ringing signal in the faxphone when receiving an incoming phonecall.

• There is no reception (rx) / transmission (tx), what should I do?

• I can only make local telephone calls within my exchange, I cannot send or receive faxes or make long distance telephone calls.

• The paper does not feed from the Automatic Document Feeder (ADF) nor from the papertray.

• I have received an error stating wrong SIM-Card

• The paper does not feed from the Automatic Document Feeder (ADF)?

• How many sheets can be printed on one film ribbon?

• What should I do if the printout is smudged?

• The top part of the text is missing.

  Solution

• The menu light flashes on the printer and the printing stops.

• Is it possible to eject a sheet to the front with Cut Sheet Feeder installed when using the ML390fb/Ml320fb?

  No, you cannot eject a sheet to the front when you install Cut Sheet Feeder.

• Does my Oki printer support bar codes?

• The printer will not print the full width of my document in DOS.

• The printer is having problems feeding paper from the tray

  This can be caused by several factors:

• The printer does not communicate with the PC via the parallel interface.

• What does ERROR 71, 72 and 73 mean?

• The staus monitor displays a connection error.

• The red light is flashing on my printer.

• The printer is printing slower than it does in menu mode or slower than the specification.

  To ensure the fastest possible print speed:

• The Norwegian characters Øø are printed as Yen and Cent characters.

• How do I set the top form?

  This varies between printer models, however in the general case:

• The message "Manual Tray 1 letter request" appears on the operatoin panel when I send a print job.

• The printers LCD panel or status monitor displays "Change Drum". What should I do?

Product Support

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